1 reviews | Active since May 2015
Poor service Mtn east rand mall by TISH MLAMBO
Just got humiliated by the store manager of Mtn East rand mall, TISH MLAMBO this morning. I went in to apply for a new contract for iPhone 6 My 500, with all required documents.<br> <br> After 5 min, the salesman, Tshepiso Khalo was accompanied by another man, who returned the documents and started harassing me about where I got the ID book from, even without introducing himself. <br> <br> At first, he was joking as my photo is of a younger me before matric. Then he raised his voice and asking me where I bought the iD book from.. In full presence of other customers. He kept saying that I am a ***** with ********** documents. His reasoning is my country of birth is India so I can't be a RSA citizen. He apparently got into home affairs site etc etc... <br> I have kept on showing my other debit orders with Vodacom/ telkom etc for past years. <br> <br> I am a medical doctor in both private/ public sector in Johannesburg for 11years. Been in SA since 1991. The service I received from this store manager is absolutely not tolerable. FYI I will be taking this further due to uneducated/ uninformed people( store manager)that are so ill mannered. <br> <br> Regards<br>
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***