POOR SERVICE MTN

I spoke to an individual at the collections department as i was trying to make arrangements for payment so my line can be reactivated, and the email was sent confirming the arrangement, today after making the arrangements only to find out through DUDU MHLONGO that my line will not be reactivated, DUDU MHLONGO failed to give me the name of her colleague i spoke to, although i asked several times and she was rude to me, so the consultant at collections deliberately misled me and it made huge implications on my financial situation, DUDU transferred me to her team leader who also failed to give me their names and all he said was he will call me back, this is not right. Poor service from MTN. You need to check call recordings so that i can my line back on asap.