Poor service MTN CRESTA
I went to MTN Cresta to get the WIFI deal for 20GB anytime plus 20GB night express data and since Tuesday I still don't have any network connection. The service at the Cresta MTN is poor, the consultant gave no copy of the contract for me to see what I am paying for and the deal that I signed up for. He said it should be activated within 2-4 hours, until now I still don't have any data. The deal also said that I should get 34 GB once off data valid for 30 days on the promotion however I got a message on the WIFI that I have been given 10 GB of data!!!! This is the worst branch to go to.
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MTN South Africa's replyOfficial
15 Aug 2019, 15:38 Y'ello Mohammed,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please provide us with the cell or sim number of the sim in the modem for us to investigate further?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please provide us with the cell or sim number of the sim in the modem for us to investigate further?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,
MTN South Africa's reply15 Aug 2019, 15:38
Official
Y'ello Mohammed,
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please provide us with the cell or sim number of the sim in the modem for us to investigate further?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for the delay in response and any inconvenience caused to you, and furthermore assure you that your continued patronage is valued.
We are continuously striving to improve our service and therefore your input is valued.
Please provide us with the cell or sim number of the sim in the modem for us to investigate further?
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
Best regards,