1 reviews | Active since Jan 2017
Poor Service MTN Brooklyn
<p>I went to apply for MTN contact on the 17th January 2017 at MTN in Brooklyn, i</p> <p>was told the whole proces takes betwen 2 to 24 hours. I only had their call on the 21st saying the application was approved and i had to drive to Brooklyn that Saturday.I get there the network is not working they will call me again if things are up and running and it again takes 2-24 hours. Today the 24th i called them and they had to send the application for approval again. Their service is so unprofessional and bad.I told them to cancel the application,i will try another Network.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,