Poor service MTN

Absolute poor service. I logged a ticket Friday 22nd May and the turnaround time is 2-24 hours which has been exceeded long time ago. I phoned again this morning to follow up and the supervisor were to call me urgently which I am still waiting for as well. I transferred all my loyalty points from one Mtn number to another on Friday 22nd May 2020 Purchased airtime with the loyalty points Purchase an additional R100 airtime from my bank acc. Then purchased a work from home special using R199 airtime to get 7.5GB data. Guess what my airtime was used and no data was allocated. The transactions are no where to be found I received insufficient funds message on the mtn app as my airtime was utilized for the data purchase.