GP
Gareth P
1 reviews | Active since Jul 2013
20 May 2019, 17:21
Poor Service MTN
My wife upgraded on 29 April 2019. Phone has never been delivered, the found out phone was delivered to the wrong person. Contract is now concerned. Today is the 20th and still no phone.
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Replies (1)
MTN South Africa's replyOfficial
21 May 2019, 08:03Good Day Gareth
Thank you for your post.
We are terribly sorry for the inconvenience that you and your wife have experienced as a result of this and we would like to sincerely apologise.
Kindly note that the upgrade was reversed, a request has been sent for one of our sales consultant to contact you regarding a new upgrade.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you and your wife have experienced as a result of this and we would like to sincerely apologise.
Kindly note that the upgrade was reversed, a request has been sent for one of our sales consultant to contact you regarding a new upgrade.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply21 May 2019, 08:03
Official
Good Day Gareth
Thank you for your post.
We are terribly sorry for the inconvenience that you and your wife have experienced as a result of this and we would like to sincerely apologise.
Kindly note that the upgrade was reversed, a request has been sent for one of our sales consultant to contact you regarding a new upgrade.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you and your wife have experienced as a result of this and we would like to sincerely apologise.
Kindly note that the upgrade was reversed, a request has been sent for one of our sales consultant to contact you regarding a new upgrade.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Best regards,