1 reviews | Active since Aug 2018
Poor service MTN
We had a upgrade due with MTN and my husband done it in May 2018. There was some issues we had with the account as we were paying more than the initial contract, it has been resolved after two months....after all the emails and phone calls, but our MTN account has not been credited as we have over payed. The service has been very poor.
Good day Samantha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have been in contact with the person who has passed the credit on your account. Kindly allow for 72 hours so that the credit may reflect on your MTN account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Samantha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have been in contact with the person who has passed the credit on your account. Kindly allow for 72 hours so that the credit may reflect on your MTN account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,