YD
Yolandi D
1 reviews | Active since Mar 2018
05 Mar 2018, 08:37
Poor service mtn
I baught 2gb of data last night and got a sms confermation that its been succesfully loaded and i havent used it after an hour when i checked there is no sign of the 2gb i mean you pay so much R260 for 2gb at mtn... Then when you call there customer care line they dont want to help you saying there is nothing they can do.. Poor service really you dont even wana check what happend just say you can help me... I dont want to be with mtn anymore they are really poor just waisting my money with them!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
07 Mar 2018, 11:54Dear Yolandi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We have been trying to contact you with no luck, 3 messages left on your voice mail.
Should this issue not be resolved please re-post with the following details. The number that is connected to your concerns and the date of the incident.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply07 Mar 2018, 11:54
Official
Dear Yolandi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We have been trying to contact you with no luck, 3 messages left on your voice mail.
Should this issue not be resolved please re-post with the following details. The number that is connected to your concerns and the date of the incident.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
YD
Yolandi D's updateReviewer Update
07 Mar 2018, 17:29This is the number *** and it happend on sunday the 4th of march i apologize was not with my phone but the number is not me its for roger.. Please contact him on the number above
YD
Yolandi D's update07 Mar 2018, 17:29
Reviewer Update
This is the number *** and it happend on sunday the 4th of march i apologize was not with my phone but the number is not me its for roger.. Please contact him on the number above
MTN South Africa's replyOfficial
08 Mar 2018, 13:11Dear Yolandi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We have been trying to contact you with no luck, 3 messages left on your voice mail.
Should this issue not be resolved please re-post with the following details. The number that is connected to your concerns and the date of the incident.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply08 Mar 2018, 13:11
Official
Dear Yolandi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We have been trying to contact you with no luck, 3 messages left on your voice mail.
Should this issue not be resolved please re-post with the following details. The number that is connected to your concerns and the date of the incident.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,