MN
Michael N
1 reviews | Active since Feb 2015
25 Jan 2016, 21:18
Poor Service MTN
After several mails in which MTN assures me that a hugely inflated bill was correct, I looked at my contract which says TOP UP, so I should not have received ANY bill for more than the amount we agreed to in the first place - the local store says that based on the TOP UP and the limit I placed on the contract, MTN should refund me, but they keep on sending me these insipid replies and do not address the issue at all. Are there others out there who mysteriously received inflated bills from MTN over the festive season? lets take to social media to find out so that MTN will actually investigate why it charges customers more than the specifies top up limits - in any event, when this contract ends, I will leave MTN for good - not just me, but all who I can convince to do likewise, could a real person actually email me, with a RETURN EMAIL ADDRESS
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MTN South Africa's replyOfficial
27 Jan 2016, 09:37Hello MichaelJNaidoo,
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note as per the system information the usage limit has only been set up on the 21-12-2015 when you have called in to set this up for the account to be on Top up once the 2GB has been used up. The extra data charges was added on the November invoice when the usage limit has not been activated. The billing department has validated the usage as correct.
If you have a copy of the upgrade signed where you requested from the upgrade date that the account should be on Top Up then we can credit the account, however if the contract (upgrade) do not state that you have signed for the Top up the charges will be valid and no credit will be passed to the account.
Please fax to us the copy of the upgrade signed to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note as per the system information the usage limit has only been set up on the 21-12-2015 when you have called in to set this up for the account to be on Top up once the 2GB has been used up. The extra data charges was added on the November invoice when the usage limit has not been activated. The billing department has validated the usage as correct.
If you have a copy of the upgrade signed where you requested from the upgrade date that the account should be on Top Up then we can credit the account, however if the contract (upgrade) do not state that you have signed for the Top up the charges will be valid and no credit will be passed to the account.
Please fax to us the copy of the upgrade signed to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply27 Jan 2016, 09:37
Official
Hello MichaelJNaidoo,
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note as per the system information the usage limit has only been set up on the 21-12-2015 when you have called in to set this up for the account to be on Top up once the 2GB has been used up. The extra data charges was added on the November invoice when the usage limit has not been activated. The billing department has validated the usage as correct.
If you have a copy of the upgrade signed where you requested from the upgrade date that the account should be on Top Up then we can credit the account, however if the contract (upgrade) do not state that you have signed for the Top up the charges will be valid and no credit will be passed to the account.
Please fax to us the copy of the upgrade signed to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please take note as per the system information the usage limit has only been set up on the 21-12-2015 when you have called in to set this up for the account to be on Top up once the 2GB has been used up. The extra data charges was added on the November invoice when the usage limit has not been activated. The billing department has validated the usage as correct.
If you have a copy of the upgrade signed where you requested from the upgrade date that the account should be on Top Up then we can credit the account, however if the contract (upgrade) do not state that you have signed for the Top up the charges will be valid and no credit will be passed to the account.
Please fax to us the copy of the upgrade signed to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,