1 reviews | Active since Jan 2017
Poor service MTN
<p> </p> <p>Good day Management at MTN,</p> <p>The service my parents experienced at MTN Vaal Mall, Vanderbijlpark is completely unacceptable. They have requested a sim swop on my dad's cellphone number on Sunday the 15th of January where the sales person assured them that it will be activated within 24 hours. This didn't happen as promised. They then returned on Friday the 20th of January and the same promises were made- that the sim would be active within the next 24 hours. Again- this didn't happen as promised. <br />My dad really didn't want to change networks because he has been with MTN for about 10 years and has been satisfied with their service up till now. He is really considering changing to Vodacom due to MTN's inability to provide the customer service that they so proudly advertise! Please assist!</p> <p>Regards<br />Jean (on behalf of my parents)</p>
Good day Jean
Thank you for your post,
We apologise for the inconvenience caused.
Please ensure that the sim card has been Rica'd
May you please send us a private message with the number in question so we can check on our side.
Also please confirm if this is a contract or prepaid.
Should the number be on prepaid please try to follow these steps:
1. Buy an MTN PayAsYouGo starter pack.
2. Please RICA the new SIM card before continuing.
3. Insert the new SIM into your current (or new) device. On older SIM cards, if prompted with a menu on first power up of your device, select “Get a new number” (ignore any other options)
4. Activate the new SIM card on the MTN network by dialling *141#.
5. Once the new SIM card has been RICA’d and activated (by performing step 2 and 4 above), please dial *173*3# on the NEW SIM to start the SIM swap process. Alternatively, you may dial *173# and select option 3 to start the SIM swap process.
6. After performing step 5 above, you will be prompted to enter the cellphone number for which you are doing the SIM swap and the reason for the doing the SIM swap. The cellphone number you doing the SIM swap for is your old number (NOT the new number from step 1 above).
7. Once step 6 has been completed you will be sent an SMS containing the steps you need to take in order to complete the SIM swap. Note that at this stage you will have to answer a set of security questions in order to continue with the SIM swap. You will have 3 minutes to answer all the questions. The questions will focus around the following topics:
What your most dialled numbers are (if you do call people);
What your last recharge amount was;
What price plan your old number was on;
What your most frequently SMS’d number was (if you do SMS people);
What your last airtime balance was;
What average amount of airtime you use per month; and
How long you have been using your old number for.
Note that whilst answering the questions, you may skip some of the above questions if you don’t know (or have the answer) to the specific question. All questions above will be related to your old number.
8. Once your answers are validated, you will be sent an SMS to let you know if the SIM swap was successful. If you experience any issues, please dial 173 for further assistance.
Regards,
MTN SA
Best regards,
Good day Jean
Thank you for your post,
We apologise for the inconvenience caused.
Please ensure that the sim card has been Rica'd
May you please send us a private message with the number in question so we can check on our side.
Also please confirm if this is a contract or prepaid.
Should the number be on prepaid please try to follow these steps:
1. Buy an MTN PayAsYouGo starter pack.
2. Please RICA the new SIM card before continuing.
3. Insert the new SIM into your current (or new) device. On older SIM cards, if prompted with a menu on first power up of your device, select “Get a new number” (ignore any other options)
4. Activate the new SIM card on the MTN network by dialling *141#.
5. Once the new SIM card has been RICA’d and activated (by performing step 2 and 4 above), please dial *173*3# on the NEW SIM to start the SIM swap process. Alternatively, you may dial *173# and select option 3 to start the SIM swap process.
6. After performing step 5 above, you will be prompted to enter the cellphone number for which you are doing the SIM swap and the reason for the doing the SIM swap. The cellphone number you doing the SIM swap for is your old number (NOT the new number from step 1 above).
7. Once step 6 has been completed you will be sent an SMS containing the steps you need to take in order to complete the SIM swap. Note that at this stage you will have to answer a set of security questions in order to continue with the SIM swap. You will have 3 minutes to answer all the questions. The questions will focus around the following topics:
What your most dialled numbers are (if you do call people);
What your last recharge amount was;
What price plan your old number was on;
What your most frequently SMS’d number was (if you do SMS people);
What your last airtime balance was;
What average amount of airtime you use per month; and
How long you have been using your old number for.
Note that whilst answering the questions, you may skip some of the above questions if you don’t know (or have the answer) to the specific question. All questions above will be related to your old number.
8. Once your answers are validated, you will be sent an SMS to let you know if the SIM swap was successful. If you experience any issues, please dial 173 for further assistance.
Regards,
MTN SA
Best regards,