Poor service moving from contract to pay-as-you-go

Decided to move from contract to pay-as-you go. I called in on 19 January 2022. The cancellations department actioned my request and the contract was supposed to change on 19 Feb. On 19 Feb it had not changed. I called MTN on 21 Feb and the person I spoke to told me that they had not processed the cancellation properly. She then actioned and completed the cancelation. She then tells me that I need to wait another 30 days for my contract to be canceled and for it to be moved to pay-as-you go. When I complained about this to the agent, she just transferred me back to the MTN call center without saying anything.