POOR SERVICE, LACK OF RESPONSE & NO ACCOUNTABILITY

On Sunday 2/8 I requested a Pre Mature Cancellation Letter to be emailed to me indicating the settlement amount.<br> On 3/8 I received a letter indicating the wrong handset a samsung when in fact I have a iphone 5s<br> On 4/8 I received a letter indicating the right handset, but the wrong handset cancellation charge as compared to my statement - a higher handset amount was used - my invoice indicated a differenct handset monthly charge.<br> I have followed up via email and call numerous times during the past 9 days - no response yet.<br> I have visited the service centres in Menlyn Pretoria area and all of them have the worst service possible.<br> I have called the call centre numerous times only to be advised that a request has been logged.<br> <br> Still no Pre Mature Cancellation Letter indicating the correct handset and correct handset charge calculation......<br> Day 9 and counting.....<br> <br> <br> <br>