Poor Service / Lack of resolution / No contact documentation

<p>Dear Sir / Madam,</p> <p> </p> <p>I have been a MTN subcriber for years. However recently I inquired about upgrading my exisiting package after 24 months, just to be notified that I signed up for a 36months contract. I immendiately questioned this and requested the orginal contract documentation to be presented. </p> <p>After weeks of emails between the MTN shop and head office, they only found the receipt on which I took ownership of the phone, which I signed for. </p> <p>Not disputing the fact that I have the phone and using their services. Nowhere on the form is it indicated or make reference durationof the contract. Oo only by means of their internal package coding. </p> <p>The tickboxes on the form was not ticked.</p> <p> </p> <p>Nonetheless that I have taken owership of the phone, I requested MTN to please finish the orginal contract documentation which binds our agreement by law. This they cannot provide.</p> <p> </p> <p>The MTN shop Manager has forwarded numerous emails to head office to ask for resolution none to date. I contacted the call centre they indicate I do have an agreement in place and should honor the agreements for 36mnths.</p> <p> </p> <p>I would like to terminate my services with MTN as in my mind between myself and them they have their is no contract and rendered null and void.</p> <p>MTN ref [# ********** 4]</p> <p> </p> <p>Please can someone from MTN contact me instead of going via call centre or shops that has the authority to make a diecision. </p> <p> </p> <p>This is on-going for more than 3 months and yet no resolution regarding my query.!!!</p> <p> </p> <p>regards</p> <p>M**** Bolton</p> <p> </p>