Poor Service / Lack of following up on calls

For the past two months I have had the hardest time getting through to the call center and when getting through to them every consultant gives me different information ( check all my reference numbers on file, and listen to all the recorded phone calls, they are many but very entertaining to be sure )<br> <br> With Brenda and I's last telephone conversation I said that the consultant in Atterbury Value Mart MTN branch phoned me to inform me that an amount over R 2000 will be credited to me as confirmed by MTN billing department, Brenda promised to contact me within the week to ensure that the amount is paid back into my account and not loaded as a credit on my account. This is over three weeks ago. I have received R 500 of the over R 2000 of my money.<br> <br> What does one have to do to get the money that MTN wrongfully deducted from my account, back? Hello Peter seems the only way anyone phones me back. Brenda, give me a call will you?