Poor service, Just trying to pay them

<p>A data contract I had with them last year, which averaged R400 per month for a 2 year period, suddenly jumped up to +-R2200 the 25th month, then +-R3400 the 26th month. I turned off the tablet with the sim card in it and removed the sim card and still the bill increased. I tried contacting MTN to tell them there is something wrong, with no luck they insisted I over used the service and was downloading data over and above the current bundled data contract, which I had not done in 2 years while on the active contract. I gave up fighting with MTN, and cancelled the contract, and agreed to pay R500 per month until the outstanding amount was paid off. For the past 2 weeks I have been trying to get an updated statement from MTN so I can settle the outstanding amount in full, but keep getting the run around, and not getting an updated statement with their banking details. All I want to do is pay them, which is proving extremely difficult. Their customer care staff are rude, unhelpful and unaccommodating, they keep insisting I give them the cell number which MTN has redistributed to a pay as you go number, as I cancelled the contract. I try giving them the account number, and they keep saying now that the contract is cancelled they will have to get back office to assist. Calls get logged with backup office, but still no updated statement. This is ridiculous, what a pathetic company!!!!!!!!!</p>