tK
tanyaradzwa K

1 reviews | Active since Dec 2012

03 Jul 2015, 13:00

Poor service, just fed up

I have 2 contracts with MTN and every month i have problems with them. i signed a contract for R249.00 for one line and the other R368.00 a month and every month they bill me incorrectly and the call center keeps telling me the data and message bundles have not been discounted and they will load a query for the discount. when i pay the correct amount which i signed for (R249.00 + R368.00) they disconnect me and charge me interest fees on top of an error they have made. i make a call to MTN every month to have this sorted and no one fixes it.<br> Today they have cut my services after i paid my bill in a MTN shop and the V&A waterfront 2 days ago, same thing happened last month. how is it that MTN is quick to cut me off but not quick to rectify the error in their system that keeps charging me incorrectly.<br> <br> Now i am calling the MTN call center and they are closed today as their services are disrupted.<br> <br> should i even bother to pay my account if MTN cant be bothered to fix my bill, i have never been late or not paid my account yet the service i am receiving is getting worse and worse.<br> <br> I would like someone to please help me fix this as i do not want to stop paying my account.

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Jul 2015, 09:29
Official
Hello tanyakutsaru,

We are truly sorry for any inconvenience caused and for the breakdown in service.

We must advise you that our rates have changed since the 1st of April 2015. Our subscriber base was notified by SMS and a posting on our blog. Please use the links below for more information on the rate changes:

http://www.mtnblog.co.za/2015-rate-changes/

Kindly note as a cash paying customer you have 21 days to make a payment on your account from the invoice dated (20th of every month). If there is no payment received within 21 days from the invoice date, the line will automatically be suspended by our system.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***