POOR SERVICE & INEFFICIENCY

What should have been a fairly simple upgrade/renewal of my contract with MTN, has turned into a 5-DAY NIGHTMARE!!!<br> <br> 1) It took 4 days of going back to the store (after having signed all necessary documents) to continually be <br> told that our contract upgrade was still pending the NCA Credit Vetting Process<br> <br> 2) On Sunday (Yesterday) I asked the MTN service agent to please cancel my contract, as I was beyond <br> frustrated with this excuse<br> <br> 3) The service agent then convinced us to wait an additional 20 minutes in which he somehow fixed the NCA <br> vetting issue, and was able to complete the contract upgrade.<br> <br> 4) In this time he somehow had the power to fix this issue that has supposedly been a NCA process for the <br> last 4 days, only to sim swap the incorrect cellphone number<br> <br> 5) Upon discovering this to be the case this morning, I went to a MTN store closer to where I work, only to be <br> told that the person that signed the contract is the only person that can fix this problem<br> <br> 6) Lastly the person that is meant to resolve the issue isn't at work today & thus I'm forced to wait.<br> <br> Absolutely POOR Service MTN!!!!