Poor Service & Incorrect Collections Process by MTN

Very disappointed with the way MTN handled my contract account. I had been making payments via EFT because the bank account used for the debit order was suspended, yet they failed to match my payments correctly and sent my account to collections by mistake.

Now I’m being told to pay R5040.00 because of an error that was not caused by me. This situation affected my progress badly because my WiFi was disconnected, and I could not do my work properly.

Customers should not suffer because of administrative mistakes.

My case number has been resolved: BO*** & BO***