1 reviews | Active since Jun 2016
Poor Service .Incorrect Billing
<p>I took out a MTN CHOICE 100 Top Up contract In February, my request when signing the application was that when the data & calls reaches its limit it must be set so that we can top up the account. It was not explained that I needed to set the limit byself. For 2 months the Account was the way I wanted it. Not recieving my statements I called in March to find out why. When I went into the Mtn Store Campus Square where I took the contract I was told that I dont have a debit order in place & that my Bill has now been on an open Line which shows that I used the USSND OPTION (WHICH I NEVER DID) How did Mtn debit for the 1st 2 months, the limit is now higher.Suspended account every month after arrangments were made to paying the Huge amount I could not Afford. I have to call & explain every month & reactivate the account . I WANT TO CHANGE THIS CONTRACT OR CANCELL WITH YOU.THIS IS REALLY PATHETIC SERVICE!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Kindly be advised that the usage limit has been set up on the account R0.00 balance on the 17-4-2016 @11:19:23.
The system reflect that the usage limit has been changed on the device:
From R0.00 the usage limit has been changed to R1009.00 @11:19:23
From R1009.00 to R2052.00 on the 26-4-2016@13:13:23
From R2052.00 to R0.00 on the 28-4-2016@13:16:30
The usage limit now on the account is R0.00.
No credit due.
The billing is correct for the data charges. Note that with the package you will receive the minutes, SMS and 500MB free with the package Once this has been utilized the system will allow you to make further calls or Internet usage and the account will be billed extra for this usage. The short code has been used *141*5# Please do not set up the usage limit to high.
The account is on cash method and not on debit order. The account is in arrears with R 1,238.67. Please make the payment to bring the account to R0.00 for the debit order to be re-instated.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Kindly be advised that the usage limit has been set up on the account R0.00 balance on the 17-4-2016 @11:19:23.
The system reflect that the usage limit has been changed on the device:
From R0.00 the usage limit has been changed to R1009.00 @11:19:23
From R1009.00 to R2052.00 on the 26-4-2016@13:13:23
From R2052.00 to R0.00 on the 28-4-2016@13:16:30
The usage limit now on the account is R0.00.
No credit due.
The billing is correct for the data charges. Note that with the package you will receive the minutes, SMS and 500MB free with the package Once this has been utilized the system will allow you to make further calls or Internet usage and the account will be billed extra for this usage. The short code has been used *141*5# Please do not set up the usage limit to high.
The account is on cash method and not on debit order. The account is in arrears with R 1,238.67. Please make the payment to bring the account to R0.00 for the debit order to be re-instated.
Kind Regards,
Alice van der Merwe
REQ:***