GF
Gary F
1 reviews | Active since Mar 2014
13 Nov 2015, 11:56
Poor service & incorrect billing
We have a R10,000/month MTN account with Cosmonet (20 phones & 20 3G modems). We have had same billing errors for over 2 years now. Response & service is very poor.
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Replies (1)
MTN South Africa's replyOfficial
16 Nov 2015, 10:59Hello GaryFriend,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly see the below response from SME AND CORPORATE CUSTOMER CARE.
I have also escalated the matter to SME AND CORPORATE department for assistance.
Regards
Nompumelelo
REQ:***
ref no:***7
We apologize for the delayed response.
Thank you for emailing Consumer Corp and SME.
Please email us copy of the contract to *** that is signed for R99 monthly subscription for us to change the package.
We look forward to being of service to you in the future.
Kind Regards,
SME AND CORPORATE CUSTOMER CARE
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly see the below response from SME AND CORPORATE CUSTOMER CARE.
I have also escalated the matter to SME AND CORPORATE department for assistance.
Regards
Nompumelelo
REQ:***
ref no:***7
We apologize for the delayed response.
Thank you for emailing Consumer Corp and SME.
Please email us copy of the contract to *** that is signed for R99 monthly subscription for us to change the package.
We look forward to being of service to you in the future.
Kind Regards,
SME AND CORPORATE CUSTOMER CARE
Best regards,
MTN South Africa's reply16 Nov 2015, 10:59
Official
Hello GaryFriend,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly see the below response from SME AND CORPORATE CUSTOMER CARE.
I have also escalated the matter to SME AND CORPORATE department for assistance.
Regards
Nompumelelo
REQ:***
ref no:***7
We apologize for the delayed response.
Thank you for emailing Consumer Corp and SME.
Please email us copy of the contract to *** that is signed for R99 monthly subscription for us to change the package.
We look forward to being of service to you in the future.
Kind Regards,
SME AND CORPORATE CUSTOMER CARE
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly see the below response from SME AND CORPORATE CUSTOMER CARE.
I have also escalated the matter to SME AND CORPORATE department for assistance.
Regards
Nompumelelo
REQ:***
ref no:***7
We apologize for the delayed response.
Thank you for emailing Consumer Corp and SME.
Please email us copy of the contract to *** that is signed for R99 monthly subscription for us to change the package.
We look forward to being of service to you in the future.
Kind Regards,
SME AND CORPORATE CUSTOMER CARE
Best regards,