Poor service & Incompetency

<p>Received nothing but poor service and incompetency from MTN and I am greatly disappointed in the way they treat their customers. Complaints and or requests are never dealt with and nobody seems to care.</p> <p>My father-in-Law passed away in March 2016 and ever since then we tried to cancel his contract and stop payment. All relevant documentation, e.g. death certificate was forwarded to you.</p> <p>Five months after requesting cancellation, MTN managed to forward an email and advised us that the cell phone number will be cancelled on the 2016-10-27 as per 30 days’ notice. After numerous calls and emails, they still have the audacity to debit a deceased man's account. How on earth can they cancel a contract, migrate to a pay-as-you-go and still debit on a monthly basis one year later?</p> <p> </p>