Poor service, inaccurate information

I was sold an Ipad mini through Mobiles Plus (Tamara), firstly incorrect sim was sent, which I had to then purchase at the branch and was never reimbursed for. My main complaint here is, I was informed that after 3 months I could have the account capped. 3 months pass, and I call up the MTN client support centre and do just that. I have communicated with Ernest Tutuba Mngoma that will advise that I have requested for this to be done.As it is an Ipad, there was no way for me to do this myself. I was informed Alroy van Ross will call, he never did. Then received an email from Mbali Moloelang \Good day Sir/Madam