Poor service in starting contracts

I took out two contracts on Tuesday 03/12/2019 at MTN Dihlabeng in Bethlehem. The first was a 1Gig contract (with my number being ported over to it) and the other a 80Gig contract. The following day, the first contract has not been activated. I went to the store, received the SIM of the second contract and spend an hour in the shop while they try to resolve the issue on the first contract. I was told it will be active within 24hrs. I had to go back again on the third day (today) as both contracts has still not been activated. I have tried the customer care phone lines as well and not they nor the store is able to activate the contracts. Should MTN not wish to provide me with the service and packages that they have advertise, please let me know and we can cancel the contracts.