Poor service in accounts

<p>i have cancelled my mtn contract due to not wanting to renew the line with the poor customer service , on the 9th of may i cancelled the line , i got a bill of R3369.66 for the use of "Packet Data " for the month if April 2016, i know for a fact this this is not possibile since the line has been inactive for many months , i refered the matter to mtn , supp**** me with a ref no *** to refer the matter , again i made a follow up on the 19/05/2016 to find out if the matter is resolfed and again NO it NOT???***?? again today 31/05/2016 the matter is escalated to mtn with ref no:*** . this is not working to keep on escalating the problem in not dealing with it . mtn i will not pay you unitl you resolf this you service is uphauling and incomatant to say the least , your staff in the call centres have no s**** in solving matters , they dont know what they are doing i want head office to resolve the urgent matter</p>