VC
Vitesh C
1 reviews | Active since Aug 2015
31 Aug 2015, 15:42
Poor Service ,Imcompetent
Just upgraded my contract to a new package where I am due 500 mb of data per month. My luck I do not receive my data as expected for 2 months. After calling and begging for my data which is due to me I finally get my data only to see this added to my bill as an extra charge...<br> <br> I called in to query and log a call , the waiting time differs depending on the agent I speak to , ranging from 5 to 8 days for resolution.So after following up after 5 days the agent has no record of my complaint and is unable to transfer me to a supervisor.<br> <br> What do I do and where do I turn as MTN is clearly not interested.
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 15:57Hello ViteshC,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the 500 mb data bundle has been loaded and the was no Extra charge on all your invoices closed .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the 500 mb data bundle has been loaded and the was no Extra charge on all your invoices closed .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 15:57
Official
Hello ViteshC,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the 500 mb data bundle has been loaded and the was no Extra charge on all your invoices closed .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the 500 mb data bundle has been loaded and the was no Extra charge on all your invoices closed .
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,