Poor Service -- I want to Cancel

Item: MTN South Africa
Rating: 2
Author: Gavin B

I signed one new Data contract During May with MTN, and cancelled two existing contracts with Vodacom.<br> Now, almost 3 weeks have passed and nothing has happened. I am still waiting for my Wifi ****le and obviously have not started using anything yet ...... Can I please cancel the contract in order to go somewhere else who will deliver a service ?

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Replies (1)

MTN South Africa's replyOfficial

22 Jul 2015, 08:37

Hello gav,

Thank you for your post.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As per our conversation, the matter has been resolved. The new contract is not reflecting on our records.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

MTN South Africa's reply22 Jul 2015, 08:37

Official