1 reviews | Active since Oct 2012
Poor Service I am not paying! REQ:***
Great So Senzo, <br> <br> So now that it has taken you 2 weeks to respond. you think that is good customer service. Secondly you have now put my email address on public display here, which again... so much for customer service and we value our customers and keep their information Confidential. Right ? <br> <br> So now, it is almost at the end of the month, you have given me a number that isnt even mine that my statements are going to and you have also given my email address yet I AM NOT GETTING MY STATEMENTS. <br> <br> I want a statement and an invoice before you get another cent out of me. <br> <br> I also want a manager to contact me because you guys are pathetic and unhelpful and 2 weeks is an unacceptable turn around time to get back to your \Valued Customers"<br> <br> MTN you are extremely unorganized"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your email address has been updated on the system as per your previous request, it was updated on the 21-08-2015 by Senzo at 16h29. Your statements from now going forward will be delivered to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your email address has been updated on the system as per your previous request, it was updated on the 21-08-2015 by Senzo at 16h29. Your statements from now going forward will be delivered to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
