Poor Service - Given the run around

<p>My Contract was canceled on the on the 9th of June. I requested that this number be a pre-paid number going forward. </p> <p>I had to call the call centre 4 times since and nothing has been done. I eventually got through to Freda who told me that I did cancel my contract and that she would escalate this to retentions for me to be reimbursed for June and July. Today is the 2 August 2017 - I have been debited once again. This time even more than I had been debited previously. Why is this? When will i get my refund for June, July and August? </p> <p> </p> <p>My reference number which was provided was ********** 46. </p> <p>I have proof of my cancellation as well as the queries which I logged. </p> <p>MTN is pathetic at service delivery. </p>