KD
K D
1 reviews | Active since Jan 2014
08 Mar 2016, 14:00
poor service from the first month
Ive being with MTN for ONE month and received a bill from MTN for the first month i've being with them and its double what i should be paying, MTN says its for prorata.<br> They cannot tell me were this prorata comes from and for which period of time as i've only being with them a month?<br> <br> I've phoned and spoked to about 3 different people and emailed numerous times but still not getting an answer to my query, its like a stuck record only answer is its prorata.<br> PRORATA WHAT???<br> <br> Reference Number: ***2
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MTN South Africa's replyOfficial
09 Mar 2016, 15:10Hello kdewing,
Thank you for your post.
On the first invoice you have pro-rata charges which means that you are first charged subscriptions fees for the days you were activated until the close of the invoice date then charged a month in advanced for the billing period.
Pro rata billing is typical for your first month on contract and your billing will resume to normal thereafter. Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
On the first invoice you have pro-rata charges which means that you are first charged subscriptions fees for the days you were activated until the close of the invoice date then charged a month in advanced for the billing period.
Pro rata billing is typical for your first month on contract and your billing will resume to normal thereafter. Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Mar 2016, 15:10
Official
Hello kdewing,
Thank you for your post.
On the first invoice you have pro-rata charges which means that you are first charged subscriptions fees for the days you were activated until the close of the invoice date then charged a month in advanced for the billing period.
Pro rata billing is typical for your first month on contract and your billing will resume to normal thereafter. Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
On the first invoice you have pro-rata charges which means that you are first charged subscriptions fees for the days you were activated until the close of the invoice date then charged a month in advanced for the billing period.
Pro rata billing is typical for your first month on contract and your billing will resume to normal thereafter. Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***