HW
Helena W
1 reviews | Active since Mar 2016
22 Mar 2016, 15:11
Poor Service from staff at MTN Menlyn
I handed in a phone two weeks ago for repairs. After my THIRD attempt to hand in the phone, after I insisted on seeing the Manager they eventually took the phone. I was told 7 working days I can fetch the phone. It is two weeks now, now they are giving me the runaround. <br> Bad attitude from staff working there, poor product knowledge and long waiting periods is what you get when walking into the MTN Menlyn square branch.
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MTN South Africa's replyOfficial
24 Mar 2016, 12:58Hello vanwykh.hvw,
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our telephonic conversation you have received the phone back and it is currently working.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our telephonic conversation you have received the phone back and it is currently working.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply24 Mar 2016, 12:58
Official
Hello vanwykh.hvw,
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our telephonic conversation you have received the phone back and it is currently working.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per our telephonic conversation you have received the phone back and it is currently working.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***