POOR SERVICE FROM MTNACTIVE

I am a regular user of MTN Active to check my balances. About two weeks ago when logging in all of a sudden my account was logged. I tried the forgot password and the system reply with an email was sent to you. I did not received the mail. Talking to 1761 they deleted my profile and I had to register again. The registering was successfull then the system ask my to link my cellphone number. When entering my number I request an OTP which I receive by sms. When entering the otp number and submit I get an error message \Associated business is not registered on MTN active". When registering I never selected a business I selected Personal. Reference number *** was given to me. The problem is every time they say \""Please try in an hours time\"""