1 reviews | Active since Aug 2017
Poor service from MTN to a (20 year) loyal customer
I have made numerous appeals to MTN to assist me with the very poor coverage in my area. A technician came through and tried to assist me, however was unsuccessful. He however did assure me that there would be an upgrade to the existing tower soon. This was in May 2018. I have subsequently tried to contact him for an update on when the upgrade will happen. He is no longer responding to my emails, i then sent a request to the coverage call centre who are also not responding to me. I have been an MTN client for 20 years. This level of service is unacceptable. I am losing GB's of data every month. This biggest disappointment is that i am being ignored by MTN.
Good day Crystal,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our telephone conversation, we are going to follow up with our network department and let you know as soon as we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Good day Crystal,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our telephone conversation, we are going to follow up with our network department and let you know as soon as we have feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team