Poor service from MTN store in Fleurdal and MTN customer services

I have visited a mtn store and took out a contract just after black friday 2020 thereafter changing the contract requesting more data. I was told that all was in order. I was waiting for the store to call me to pick up my new modem and sim card since they did not have enough stock. When they did not contact me by January 2021 i contacted the store only to be told that my original contract was cancelled and not replaced. They then told me that they cant give me my required contract since the black friday specials were no longer valid. I contacted MTN customer services, called in my complaint and also contacted MTN via Facebook. They have since sent me over 10 messages via facebook messenger assuring me that they would get back to me or escalated my complaint to the higher authorities with the latest one infoming me that the store manager would make contact. To date, no one has contacted me. I am a MTN customer for over 20 years and very disappointed with MTN. I am forced to purchase data out of bundle thinking that i would be taken seriously. Does MTN actually care for their loyal customers???