kI
kamraj I

1 reviews | Active since Sept 2012

25 Oct 2019, 08:39

POOR SERVICE FROM MTN STAFF REGARDING FREE PROMOTIONAL DATA. ITS TAKING OVER ONE AND HALF YEARS TO HAVE DATA DLOADED ONTO MY ACCOUNT.

I HAVE BEEN TRYING FOR ALMOST ONE AND HALF YEARS TRYING TO LOAD MY 30 GIGS FREE PROMOTIONAL DATA ONTO MY NEW CONTRACT. I MADE OVER 50 CALLS TRYING TO GET IT LOADED BUT TO NO AVAIL. I EVEN SPOKE TO THE SUPERVISOR AT MTN WHO SAID IT WILL BE SORTED OUT THAT WAS LAST YEAR TO THIS DAY I HAVE NOT RECEIVED MY FREE DATA. I EVEN ASKED FOR THE MANAGERS CONTACT DETAILS. MAYBE HE COULD HAVE INTERVENED , BUT THE CALL CENTRE AGENT SAID THEY NOT ALLOWED TO GIVE US THE MANAGERS DETAILS.PLEASE TRY AND SORT THIS AS SOON AS POSSIBLE AS MY CONTRACT IS ABOUT TO COME TO AN END. THIS IS REALLY POOR SERVICE FROM MTN. THE LAST PERSON I SPOKE TO THIS YEAR WAS abulele.magidigidi WHO PROMISED ME IT WILL BE LOAD. ALL PROMISE NO ACTIONS

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