Poor service From MTN South Africa

Good day, my name is Pakeng M, last year December 2021 someone **********ly opened/took a contract phone at MTN. I went to MTN and reported the matter and I was asked to for a certified copy of my Identity document and an affidavit which I did an I was given a reference number. I even went to open a case at the SAPS hoping everything will be resolved.

Today is the 7th of April 22 and nothing has been done and no one is responding from the MTN side. All I get is calls and emails and call from the debt collectors to pay R6000. I wrote emails to their Legal team but I get no response I'm just not happy with how MTN handles such matters my credit record is not looking ok with regards to this.

Can I call some one who I can talk to