Poor Service from MTN South Africa

Good day MTN

I am deeply disappointed with your service.

I app**** for a phone on contract, but your process took forever and I ended up cancelling my contract. The device was never delivered to my house, Khanya Nkomo who assisted me with my application is aware of my cancellation.

You have now suspended my sim card due to failure to pay, Please provide clarity as to what is it that I need to pay for because I don’t have your device in my possession and the contract was cancelled.

This has affected me as I am losing business deals because of it.

According to your code of conduct complaints are to be resolved within 14 days and should you fail to resolve it I should escalate my complain to ICASA.

Can this be resolved today as this has been opened for far too long…