Poor Service From MTN service Provider.

It has been 4 days trying to do sim swap with MTN in vain. I have done even the affidavit, and I have sent it to 3 people already. Nothing has materialised.

Everyday I speak to different call center agents, who promise to help me, but none of them has helped me.

The last agent asked me to start the process afresh by redoing the affidavit and send it again. This is a frustrating experience.

I have used this number for more than 8 years. I use this number for my banking as well. I am currently unemployed and all my applications have that number.

They just don't understand the pain of being sent from pillar to post when I have done sim swap with then on more than 2 occasions in that past 8 years. I can only be reached on my friend's number: ********** 328

This is a shame on them!