POOR SERVICE FROM MTN SANDTON CONSULTANT CHARLES MTHETHWA

I went to MTN today in the morning and I found 1 consultant who has the worst service ever and I'm surprised how he got the job in customer service. I went there to do a sim swop of which I found a guy whose name I later found out to be Charles Mthethwa. He had customers that he was assisting but while with them he came to me and asked what I needed assistance with. I told him I was there for a sim swop and he then told me to go to Checkers Hyper and purchase a sim. How does an MTN store not have SIM cards that belong to MTN? Why was I asked to leave MTN to go purchase a SIM from "a competitor"?

Fair & fine because I really needed assistance with the sim I then went to Checkers as he said & purchased the sim. I then return to the MTN store to find there's now other customers that have entered the store. But I show him (Charles Mthethwa) that I have bought the sim as he said. I then sit and wait as now both consultants(him & a gentleman who assisted me at the end) both had clients. So when the other gentleman is done I stand and say to Charles will I be assisted next since I was here before all these other clients and his response was and I quote "mama when you left to go buy a sim at Checkers you never left someone holding your place here so how the hell do you expect to be next when you see other people came in"

I make it clear to him that if it wasn't for him telling me to go to Checkers to buy a sim I was going to be the next to be assisted. How is he blaming this on me as it is clearly them with no stock and have to resort to using Checkers next door to assist their clients? His response is if we have no stock we have no stock nothing I can do and it's not my problem. If you need assistance then you do as I ask otherwise where do you expect me to get the sim from?

How does MTN have such rude, disrespectful and clearly *********** people working as consultants? And why would an MTN store rely on the "Checkers Stock Manager" who he/she orders stock on time for his store? The level of service is poor and to top it up your staff are clearly not trained in doing damage control as Charles's rude comments made the situation even worse. He could've apologised for making me go all the way to Checkers for something that MTN must have and begged the other customers to allow me to be 1st as I was there when there was no clients. I'm seriously not happy