POOR SERVICE FROM MTN SA

As a point of departure, I have been a MTN cellphone contract holder for a while. Never have I experienced the appalling service from its staff as I currently am.

The complaint in question deals with the following 2 cell phone numbers, one of which was on my name and the other on my husbands name. I have been trying, since November 2020 to process a transfer of ownership of the number on my husbands name onto my name. I was given the run around for months by various staff members, explaining that MTN is currently migrating their system.

Eventually in April 2021 both numbers were transferred onto my name and I was receiving an invoice for both contracts in my name. Then miraculously, someone was bored and decided to re-transfer the contract back into my husband's name, which resulted in his account being debited again.

I have been emailing and trying to call the MTN call centre, however NO ONE seems to know what's going on or can assist me resolve this huge mess.

I cannot begin to explain to explain the inconvenience that this entire mess has caused. The service received from the staff of MTN does not even deserve a 1 star since the service that I have been receiving does not amount to any star at all.

It's pointless asking to resolve the problem because no one knows what they are doing. MTN SA is not a service provider that I would recommend for future use.