Poor Service from MTN Retentions

Terrible service from MTN retentions department. They go out of their way to "Not retain" their customers. I tried processing an early termination on my contract. I called the retentions office 3 times, got assisted twice and the outcome was that they would send me an email with the breakdown of the costs. Weeks later, no email has been sent. I went and sent out an email myself to them and was advised (automated response) that I would receive a call within 48 hours. Over a week later and my query still hasn't been resolved and absolutely no communication was attempted by MTN. POOR SERVICE which doesn't even deserve a 1star rating