Poor service from MTN repairs and Sony

<p>I took out a cell phone contract on 4 December 2015 bundled with a Sony E2303<br />Handset. After using the phone for 4 months it went faulty. I then took it into the MTN<br />Repair centre on 04 March 2016. They returned the handset indicating that it has <br />been repaired under warranty. On 12 July 2016 I returned the phone again with the <br />Same problem as before. The phone gets very hot and keeps restarting and is thus<br />Unusable. Again they returned the phone indicating they have repaired it under<br />Warranty. On 4 November 2016 I again returned the phone with the same problem.<br />I advised them that it has also been struggling to charge since i got it back the last<br />Time. So for the 3rd time in less than a year i have had to battle without a phone for <br />2 weeks while they try and repair it just to have the same problem a few months later.<br />A bystander jokingly told me they will do this until the warranty runs out which seems <br />To be exactly what they are doing. The consultant at the MTN repair centre told me <br />That this entire range is giving many problems to an end that it was no longer being<br />Sold. They have now come back to me requesting i pay R906 to have the phone <br />Repaired as it was caused by the user. I don’t understand how they repaired it <br />Previously and now say it was user related. How can the user cause the board to <br />Get hot while being used or charged. I requested they replace the handset with an<br />Alternative model, but they don’t want to. They now advised me that they will not <br />Repair the phone until i pay, basically holding my under warranty phone for ransom. I was even advised by one of the consultants that they have sleepless nights about Sony clients and it's by far the worse phone company in SA</p>