Poor service from MTN re refund from MTN Internet package cancellation

I have received exceptionally bad service from MTN since the beginning. I put in an order for month-to-month MTN fast speed internet, inclusive of a mobile router, on 2 January 2025. Days later, I was told by the courier that I could not take receipt of the router and sim as I did not have my ID with me when they delivered. I then struggled telephonically to cancel the order. Weeks later, I finally am contacted telephonically by MTN to execute the cancellation of the order but told that someone else would contact me regarding the refund. By 22 February 2025, no one had contacted me regarding the refund. I went into the MTN store at N1 City where a service call was logged by Thando Shumi regarding the refund necessitated. The reference I received via email for this service request was ***. However, I still have not received the refund or any confirmation that the refund is being processed. Further escalations have followed but I have received no confirmation that my refund is going to take place. One also struggles to follow up with MTN telephonically as their general number does not give a proper option for this scenario. If anyone from MTN can please contact me at ***, I would appreciate it!