Poor service from MTN Port Alfred... continued

I previousy provided the review below and MTN rep**** that they were privately resolving this issue.... Well true to form there has been absolutely no attempt by MTN to contact anyone. I believe that MTN responds in this way to avoid any noise... It appears that the rot at the Rosehill Mall branch is a symptom of the ethics and service by the company itself (with apologies to Jeandre at the Tablebay Mall who has tried to assist)....

Received the worst service from MTN Rosehill Mall in Port Alfred which supp**** my mother with the incorrect phone. Not only did the consultant con my mother into believing that the phone supported 2 Sim cards, but the branch manager, Lauren Coltman refuses to ackowledge the mistake and is not interested in resolving the issue. The complaints department promises to respond within 4 hours (ENQUIRY REFERENCE NUMBER **********) but 2 weesk later nothing has been heard from them. Jeandre Smith from the Tablebay Mall has been most helpful in trying to resolve the issue, but has had no help from the Port Alfred branch. In the interim my mother who is a pensioner is paying for a contract for a phone that she is not using (currently lying at the Tablebay Mall branch). I have tried to escalate this issue, but MTN dont care and dont respond....