Poor service from MTN Port Alfred

Item: MTN South Africa
Rating: 1
Author: Eugene H

Received the worst service from MTN Rosehill Mall in Port Alfred which supp**** my mother with the incorrect phone. Not only did the consultant con my mother into believing that the phone supported 2 Sim cards, but the branch manager, Lauren Coltman refuses to ackowledge the mistake and is not interested in resolving the issue. The complaints department promises to respond within 4 hours (ENQUIRY REFERENCE NUMBER ***) but 2 weesk later nothing has been heard from them. Jeandre Smith from the Tablebay Mall has been most helpful in trying to resolve the issue, but has had no help from the Port Alfred branch. In the interim my mother who is a pensioner is paying for a contract for a phone that she is not using (currently lying at the Tablebay Mall branch). I have tried to escalate this issue, but MTN dont care and dont respond....

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Eugene H's updateReviewer Update

10 Feb 2020, 09:34

That is exactly right... despite the consultant at Rosehill Mall giving my mother a phone which she was told supported dual Sims. Only when my mother told my wife that she couldnt get the other Sim working and asked her to help, did she realise that it was not a dual Sim phone. This is why we want to terminate the contract. My mother has not used the phone since August when we left it at the MTN Tablebay Mall, but we have been unable to cancel the contract due to the very uncooperative people in Port Alfred

Eugene H's update10 Feb 2020, 09:34

Reviewer Update