Poor Service from MTN Insurance - Over 2 months to get my phone fixed

<p>I originally logged a claim with MTN Insurance on the 30th of September 2016 due to my iPhone 6 falling and the screen cracked. On the 5th day a consultant contacted me and advised me that there will be in contact with me as I required a loan phone for the during of the time my phone is going to be fixed.</p> <p>A loan phone was delivered to me on the 25th of October. When I got the phone I realized it was not working and called the insurance to ask them to return my phone as the loan phone was not working. They explanation was that they did not know that the phone was not in working condition and they will request an alternative loan phone.</p> <p>From that date, there has been no contact from MTN. When I called them last week, they advised me that they do not have a loan phone available and I can call the department that loans out the phones and ask them how far they are.</p> <p>I think this service is unacceptable and absolutely pathetic. I pay my insurance on a monthly basic with no complaints, yet the time I need to utilize the service I do not get an update nor assistance with regards to getting my phone fixed.</p>