1 reviews | Active since Mar 2017
Poor service from Mtn insurance c;laim department
<p>I lost my cellphone device a samsung A3 in february the 4th. I had a couple of friends visiting my place on that day, my phone was charging in the lounge hidden under the TV stand in the same room i was with my frieneds. Upon my visitors leaving thats when I reliased my cellphone device was missing, i then procedded to call it but it went on voicemail. I opened a case of theft at my nearest police station where I was given a case number. I lodged a claim with Mtn insurance that is when all my problems started. I was told that it was negligentce, that I opened my house to people to come and ***** my phone, so in that case my claim is declined. People can you kindly assist in this matter.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***