BM
Bonga M
1 reviews | Active since Apr 2016
15 Apr 2016, 14:30
Poor Service from MTN for reactivating my line.
I have an existing contract with MTN. I skipped payments and I was notified my line has been suspended. I then communicated with MTN to find out the outstanding balance so I can settle my account. I was given the amount outstanding and I paid it out.<br> <br> I phoned MTN and they confirmed that payment has been received. It's been 2 months since then but my line hasn't been reactivated. When I call the Call Center I'm told to email Collections Admin. <br> <br> Collections Admin reply and say I should call the Call Center because they can't match my details - the same details Call Center can match to my account. Proof of payment was attached to the email but still no progress - going in circles.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
18 Apr 2016, 15:04Hello mbombibw@,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records there is still an amount outstanding however we have escalated this matter to the Legal department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records there is still an amount outstanding however we have escalated this matter to the Legal department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply18 Apr 2016, 15:04
Official
Hello mbombibw@,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records there is still an amount outstanding however we have escalated this matter to the Legal department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records there is still an amount outstanding however we have escalated this matter to the Legal department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
