Poor service from MTN

MTN customer care is pathetic. First of all the option to speak to a consultant is hidden in the options if you phone 135. You have to listen through all options to find it. It should be part of the main menu.If you get through, they give you the incorrect info or put you through to the wrong department. Most of the times when you are being transferred to another department you will be listening to music and adverts indefinitely without being connected. They make promises that they don"t keep. They don't respond to emails send to customer care. The other concerning matter is the fact that during load shedding there are no signals at all while Vodacom, Rain and CellC do have signals.