Poor service from MTN

I’ve upgraded on the 09th of September 2020 at the MTN Waterfall Mall Rustenburg. I have upgraded to an MTN 36 months made For Business Large package. During this upgrade, I’ve received my DATA and minutes on the 22nd of September 2020 (As per contractual requirements). Thereafter I also received all my required DATA and airtime on the 22nd of October 2020. The problem is that I did not receive my DATA as per contract on the 22nd of November 2020. I went to the store on the 23rd of November 2020 to sort this out, to no avail. Since then I have contacted the call center (135) twice (09th December and the 11th of December) and went back to the store again and still this problem is not been solved. The store manager (Patrick) called me and told me to wait until the 22nd of December 2020 to receive my new DATA. This still does not resolve the problem. I have paid for 23Gig of DATA at the end of November which I did not receive and that is my concern. I have paid for something I did not receive. I ask you to assist me in this regard.

Coenie