Poor service from MTN

On the 4 th of June, I activated a MTN Flex package. @ R299 for unlimited call and 10GB. After activated, the money was debited from my bank. I stuggled almost 3 weeks, mailing MTN, Calling MTN. And no feedback, the package was still not active. I asked my nearest MTN, Three Rivers Roadri, and they advised that they can't help, I should call in. After struggles and emails, I revert back to a friend grom Bloemfontein. Juanri from Loch Logan. She helped to log a ticket. After weeks of struggle she gave me feedback that MTN will refund me. Why should a consumer syrugle for 3 weeks bef9re getting any proper feedback from MTN. I have 3 of the same packages activets on 3 of my business phones, and a data contract You struggle once, and no one care how much money you are spending Just another number